Exterior brick walls of the Essex House broke off, the street had to be closed and High Street businesses are left to recover.
HOLYOKE -- Businesses on High Street have lost revenue and had to lay off employees in a suffering caused by the Dec. 11 partial collapse of the Essex House at 400 High St. and subsequent closing of the street for a month.
The Essex House, a 134-year-old former hotel, has since been demolished.
Some business owners fault the politics between city officials for delaying the demolition of a building the fire chief and building commissioner warned for months was unstable. Others said they felt officials did the best they could.
As they struggle to recover -- or wonder if they ever will -- merchants described their losses in interviews Friday, with some saying they still believe in Holyoke.
"This is a nightmare for me. But as a good business owner, and a good resident, I love Holyoke. I love the people in Holyoke," said Maria Ferrer, owner of MD Beauty Salon and Supplies at 396 High St.
Maria Ferrer(JOHN SUCHOCKI / THE REPUBLICAN)
Exterior walls of brick broke off the adjacent Essex House -- causing a noise and rumble an apartment dweller nearby said was like an earthquake -- and crashed through the roof of Ferrer's two-story building. The ensuing take down of the Essex House has further damaged the building.
No one was injured in the collapse. That's partially because Ferrer's business, due to the years-long problem of occasionally falling bricks from the Essex House, had already been forced to relocate under city order in the spring to 74 Cabot St. blocks away below Main Street.
"That collapse should have been avoided. We all knew it was going to happen. I say 'we' because as a community we work together, right?. Since that day, it's just gotten worse for me," Ferrer said.
The space at 74 Cabot St. is smaller than on High Street. She has lost a lot of business, she said, and had to lay off one of her seven employees.
"And my other employees, they're working together with me, but they don't feel comfortable" at the Cabot Street location, she said.
She has yet to hear from the city whether her building, which features the beauty salon on the first floor, will have to be demolished, she said.
NASDI Demolition Services of Waltham has the $1.45 million contract with the city to demolish the Essex House.
"I have no problem if they demolish that building and build me a new one," Ferrer said.
Ferrer has been criticized by some city officials for complaining about the Essex House and the city's response to it while she owes more than $20,000 in back taxes to the city on the 394-398 High St. property.
"I know I owe taxes and I have a payment plan in place. It's not as if I'm saying, 'I don't owe it and I'm not going to pay,'" she said.
Jose O. Bou said the city should be celebrating, not criticizing Ferrer. Bou owns Salsarengue Restaurant and Seafood at 392 High St.
Bou called Ferrer "our leader" in the business owners' drive to get the city's attention. He described his own problems from the Essex House collapse and the High Street closing to traffic.
He has lost $12,000 to $18,000. Basement pipes froze and burst and the flooding damaged freezers that include a walk-in meat locker, he said.
Christmas season banquets and other activities scheduled at the establishment popular with the city's large Puerto Rican community were cancelled. Most of the 175 to 200 worth of meals that were on site the morning that slabs of debris plunged off the Essex House were lost, he said.
"This business, it's incredibly hard. We have a lot to recuperate. We have to rethink the whole business ...," Bou said.
A retired counselor from the University of Massachusetts, Bou, 62, has run the restaurant for 10 years. He doesn't know if there will be an 11th, he said.
He does know whom he is angry at, he said, and that's the City Council. He is among those who blame the council for delaying approval of funding for the Essex House demolition to proceed.
Fire Chief John A. Pond and Building Commissioner Damian J. Cote warned the Essex House was unstable at a City Council Finance Committee meeting July 23.
But City Council President Kevin A. Jourdain has rejected assertions the council dragged its feet on approving the money to raze the Essex House.
Jourdain said the City Council first received a request from city officials for money to demolish the Essex House in January 2014. The council voted unanimously Jan. 7, 2014 to approve spending $1.3 million to tear down the building, he said.
"I heeded advice of experts and voted for demolition," Jourdain has said.
But problems occurred in the bidding process and the take down never happened. Mayor Alex B. Morse resubmitted a request for an appropriation, which the council Finance Committee discussed at the July 23 meeting with Pond and Cote. Pond in that meeting said the holes in the building had exposed it years or rain and weather, deteriorating the structure into a danger.
But the Finance Committee that night tabled the request for $1.45 million. One question councilors had was over the form of the appropriation request submitted to the council, which was a request from the mayor that lacked the name of a councilor as a sponsor of the order, as is usual practice.
The issue of money to raze the Essex House next arose in the City Council on Aug. 5. But the council opted to return the funding proposal to committee.
Among issues councilors wanted discussed were the need for city departments to force owners to maintain properties so they don't deteriorate like the Essex House and ensure such owners pay taxes.
Jourdain also filed an accompanying order seeking to have the city go to court to return the Essex House, taken by the city in June 2013 because of nonpayment of taxes, to its previous owners.
Jourdain said in a Sept. 11 interview that efforts by the mayor and other officials should have been devoted to forcing the previous owners to maintain the building and pay back taxes.
The council approved the demolition funding Sept. 23 by a vote of 10-3, with councilors Daniel B. Bresnahan, Linda L. Vacon and Jourdain voting no.
Critics of the City Council have said that while the council gave its approval for the funding in January 2014, councilors should have recognized sooner that things had changed. A new round of bidding was necessary, but the council still had chances to approve the money, before that green light finally came in late September, so the Essex House demolition could begin, critics have said.
Bou, who lives in Florence, said he moved to this area in the early 1970's from the South and fell in love with Holyoke.
"I hope we can reopen this business because this is my retirement, this is what I like doing and I love Holyoke," Bou said.
He is scheduled to meet with an insurance agent to discuss what losses can be recouped. Another uncertainty is what will happen with Ferrer's building, he said.
"So, you're talking next door to my restaurant, are they going to be demolishing another building? Again, it's just a lot of unanswered questions," Bou said.
Fernando Ramirez(MIKE PLAISANCE / THE REPUBLICAN)
Across the street, Fernando Ramirez discussed the loss of customer traffic because of the Essex House collapse. He had to lay off a cashier at the Cuba Sabrosura Supermarket he has owned at 439 High St. for five years, he said.
"Our business went down more than 40 percent. The street was closed for a month. People wouldn't come around here," Ramirez said.
The city made mistakes, first in failing to take down the Essex House sooner and then in closing High Street between Appleton and Essex streets for a month. That much of High Street and for that long didn't need to be shut down, he said.
"And I understand, you know, things happen, but this happened because they didn't do what they were supposed to do....," Ramirez said.
"The funny part is, I don't see no one coming around and asking me how I'm doing. I had to lay off my cashier. Oh, they have elections, they're over here shaking hands, but when you have a problem," he said, rubbing his hands together as though washing them, "you don't see them."
Manager Onur Yaman estimated that City Pizza at 420 High St. lost 25 percent of its business between when the Essex House collapsed Dec. 11 and Jan. 11, when High Street fully reopened.
"We were actually stressed out about it. We didn't actually close, but there were people who thought we were closed because the Essex House was so close by," Yaman said.
Much of their business is in deliveries, he said, but usual customers stopped calling because they thought the restaurant was closed.
The business didn't lay off any of its four employees and is rebounding, he said.
The Essex House collapse and then its demolition and the closing of High Street hurt business, he said, but city officials appeared to be trying to take their time and make the right decisions.
"We actually don't want to blame nobody," Yaman said.