Action Ambulance Services Inc. of Wilmington, Massachusetts, the new emergency services provider in Holyoke as of Feb. 1, 2017, will introduce mobile health care steps such as phone advice and follow up visits to cut down on hospital trips in addition to deploying ambulances at three fire stations.
HOLYOKE -- Action Ambulance Service Inc. of Wilmington is the city's new emergency medical services provider as of Wednesday, officials said.
The company will station ambulances at Fire Department headquarters at 600 High St., at Station 3 at 1579 Northampton St. and at Station 5 at 33 Whiting Farms Road, Fire Chief John A. Pond said in a text message Wednesday.
"With ambulances at those locations, it will greatly reduce response times for EMS calls," he said.
Mayor Alex B. Morse announced Action Ambulance Service had replaced AMR as the city's main ambulance service. That came after the city had issued a request for proposals and a selection committee made a recommendation, he said in a press release.
Morse said he liked that Action Ambulance was innovative in deploying vehicles around the city.
"Action has a forward-thinking approach to providing emergency medical services and has made a commitment to modernizing the city's dispatching capabilities," Morse said.
"I would like to thank AMR for their years of service to the city and look forward to a smooth transition as we move to a new provider," he said.
Action Ambulance was founded in 1977 by David and Stanley Portman on principles of customer loyalty, the importance of little things in customer service and "people helping people," according to the company Facebook page.
"We look forward to providing the city of Holyoke with an emergency medical service system that will be solely based within the city which will be focused on collaboration, support and quality patient outcomes," company CEO Michael Woronka said in the press release issued by Morse's office.
Fees for an ambulance trip are paid by the patient or his or her insurance company to the ambulance company. The only revenue the city will receive is from leases for the fire station spaces that Action Ambulance will use in parking its vehicles. Lease amounts are being worked out, Pond said.
Holyoke Medical Center will continue to provide medical direction over emergency medical services, ensuring emergency medical technicians and paramedics are trained up to date on procedures, Morse said.
"It was important that our partnership with Holyoke Medical Center continue. They are a key asset not only to the city but to the region," Morse said.
Spiros Hatiras, president and chief executive officer of Holyoke Medical Center-Valley Health Systems, also said he wanted to thank AMR "for the many years of dedicated service to our patients and community."
"We are looking forward to a close and productive relationship with Action Ambulance for the benefit of our patients," Hatiras said in the press release.
The agreement between the city and Action Ambulance includes the company introducing a method of care to the community called Mobile Integrated Healthcare. It's essentially provision of care on location to avoid hospital trips. It can include telephone advice to 911 callers, help with chronic disease management, follow up visits and transport or referral to other kinds of care instead of a hospital emergency room.
"The Holyoke Fire Department looks forward to working with Action to adopt this innovative approach to EMS delivery," Pond said.
The selection committee that advised Morse consisted of Police Chief James M. Neiswangeer, Purchasing Director Lori Belanger, Assistant City Solicitor Paul Payer, Chief of Staff Rory Casey and Pond.
Action Ambulance will install GPS equipment, dispatching software and other technologies in the public safety dispatch center at the Police Station, 138 Appleton St.
"Action's ability to employ state of the art technology on day one, combined with enhanced data management, will allow efficient police, fire and EMS communications during critical times," Neiswange said in the press release.