Hundreds of visitors to events at Roberts Sports Complex phone the Holyoke Parks and Recreation Department seeking an address for the site to plug into their smartphone GPS.
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HOLYOKE -- On a fall morning in 2017, a field hockey player suffered a neck injury in a game at Roberts Sports Complex. An ambulance was called.
What happened next stumped even Google and has led to an examination of place names in this age of ubiquitous GPS searches by smartphone.
A year later, an effort to assign a more accurate address to Roberts Sports Complex -- 86 Resnic Blvd. -- is still in progress.
On the day of the field hockey game in October 2017, the address that showed up in online searches for the high school athletic venue of Roberts Sports Complex was 500 Beech St., which is the front door of Holyoke High School.
That's still the case for some mapping services in November 2018, despite a city councilor's push earlier this year to establish the Resnic Boulevard address.
Robert Sports Complex is adjacent to the high school. But in terms of getting there by car or truck -- or ambulance -- the high school is still around the corner and a few stop lights away from the turf where the field hockey player was hurt.
"If this had been something serious, it could have been a tragedy," said Jamison Gottier, of Agawam, whose daughter Dayne was the injured player.
Dayne, a 14-year-old forward on the Agawam team, spent the night in the hospital after a collision resulted in a compressed neck injury during the Valley Cup Field Hockey Tournament. She missed a few games but otherwise is fine, Gottier said.
Despite being stationed up the road at a former fire station at 490 South St., the Action Ambulance that day took 17 to 25 minutes to reach the concerned parents and players.
The ambulance first went to Fitzpatrick Skating Rink. At 575 Maple St., it's also adjacent to Roberts Sports Complex. Parents said they believe there was confusion when "hockey" was mentioned in transmissions.
Once on scene, the EMT's provided care for Dayne that was roundly praised, according to her father and others.
Twist No. 1: The EMTs that provided the initial care to Dayne Gottier were from an ambulance that happened to be driving in the area, and not the ambulance that actually was dispatched for the field hockey injury. The EMTs that got there first were in an ambulance flagged down by a coach, parents said.
Twist No. 2: 86 Resnic Blvd. already is the address of the 50 yard line of the actual field where the field hockey game was played at Roberts' Sports Complex. That turf itself is known as John F. Gilligan Field.
"John F. Gilligan Field" and "Roberts Sports Complex" occupy the same sign overlooking the venue.
But look up "Roberts' Sports Complex" on Google maps and you get 500 Beech St.
Look up "John F. Gilligan Field" on Google maps and you get 86 Resnic Boulevard. And, search for "Roberts Field" and you get the Resnic Boulevard entrance.
Previously, the same results would occur upon plugging in "John F. Gilligan Field" and "Roberts Sports Complex" into Mapquest, the free online mapping service owned by Verizon. But more recently those entries have yielded nothing specific to those venues on Mapquest.
Quirks of Holyoke geography aside, the incident has left some parents and city officials wondering how an ambulance service could be unable to find a 22-acre sports complex that features a 3,000-seat stadium in a small city, whatever the street address.
"What if this was a life-threatening injury? Response time is critical and Holyoke High's address, 500 Beech St., is not an accurate address when there is an emergency on the turf," said Ellie Wilson, of Holyoke, the tournament coach who flagged down the passing ambulance Oct. 14, 2017.
"We heard a siren and waited. No ambulance arrived. We continued to wait. Finally, I ran down to the bottom of the parking lot and saw an ambulance, without lights on, passing by. I screamed and waved my hands to get their attention. They turned around and responded," Wilson said.
"The EMT from the second ambulance told the injured player's mother that there was some confusion and they went to an ice hockey rink. They were there for at least 10 minutes," Wilson said.
Action Ambulance CEO Michael Woronka told The Republican in January that the ambulance that is stationed at 490 South St. went to 500 Beech St. before radio communications led to EMTs reaching the injured player.
Specifying the address would be helpful all around, he said.
"Any time that you can reduce the amount of address confusion is not a bad thing," Woronka said in a phone interview.
Woronka hasn't returned calls seeking more detail such as what kind of training Action Ambulance staff receive about Holyoke streets and landmarks.
The Parks and Recreation Department fields hundreds of calls during baseball, softball and football seasons from parents and others outside the city who want an address for Roberts Sports Complex to plug into their GPS devices, department director Terry Sheppard said.
"I would tell people that it is behind the High School. So I would tell them 500 Beech St.," she said.
The Valley Cup Field Hockey Tournament is a competition between teams organized by municipal parks and recreation departments and sponsored by the Holyoke Parks and Recreation Department, she said.
The tournament was not required to have an ambulance on site and the event is not a Massachusetts Interscholastic Athletic Association (MIAA)-sanctioned tournament, she said.
Nevertheless, MIAA Associate Director Richard L. Pearson said in an email, "I know of no law that states that an ambulance needs to be stationed at youth athletic events."
The Holyoke Parks and Recreation Department maintains Roberts Sports Complex, which is owned by the Holyoke School Department. When the School Department isn't using Gilligan Field such as for a football game, the parks department handles permitting of other groups for its use, Sheppard said.
Most renters pay $125 for a two-hour use of the field. That gets them the field, a staff member and field set up and take down, she said.
Larger events like those attracting over 200 people have different fees and can include requirements for more parks staff, police officers for security, use of locker rooms and provision of a medical station or ambulance, she said.
Thousands of patrons and athletes show up at the Roberts Sports Complex for events each year, even though the facility has lacked an exact address.
And Holyoke High School holds hundreds of events a year at the complex along with gym classes, she said.
The complex includes an eight-lane NCAA track, venue for other field events, tennis courts, an outdoor volleyball court, handball court, two full-sized basketball courts, a press box, ticket booths, field house and concession stand.
In January, City Councilor James M. Leahy filed an order asking that the Holyoke Department of Public Works -- which is responsible for address changes -- establish an address for Roberts Sports Complex after the ambulance had trouble reaching the injured field hockey player in October.
"It is very important to me. I don't want anyone else injured," Leahy said.
DPW General Superintendent Michael McManus said on May 30 that he contacted Google Maps to establish 86 Resnic Blvd. as the official address for Roberts Sports Complex, a few months after the City Council considered Leahy's order. It's not unusual for the City Council to take weeks, months or even years to dispose of an order.
McManus didn't contact Apple Maps, Mapquest or other search guides, relying on the reach of Google, he said.
"I figured doing Google would take care of it," McManus said.
He is unaware of any city protocols for returning to ensure such address changes have stuck, he said. "But it sounds like a good idea."
McManus, Leahy and other officials said they have heard of no other public safety issues related to the address of Roberts Sports Complex since the incident involving Dayne Gottier.