The Western Massachusetts Call Center provides callers with in-person health care professionals who can answer their questions about health care or help veterans schedule medical appointments.
NORTHAMPTON – The U.S. Department of Veterans Affairs Medical Center is expanding is telephone Call Center for local veterans into Hampden, Franklin and Berkshire counties.
The Western Massachusetts Call Center provides callers with in-person health care professionals who can answer their questions about health care or help veterans schedule medical appointments. The Leeds medical center started the service in January in an effort to improve responsiveness to local veterans, according to Public Relations Manager John Paradis. Since then, the staff has increased to include full-time registered nurses and health technicians. The bigger staff allowed the Call Center to begin servicing the U.S. Department of veterans Affairs Pittsfield-based outpatient clinic.
The service area has expanded again to include veterans in the Greenfield area. It will extend to the Springfield community-based outpatient clinic beginning in mid-May.
The Call Center number is (800) 893-1522. Calls will be answered on site from 8 a.m. to 4 p.m. Monday through Friday. After hours, calls will be directed to a Veterans Affairs call center in Dayton, Ohio.